In the app
Open Profile → Preferences → Account → Delete account. Read the notice. For a couple or throuple, confirm that the whole account will be closed. Enter your current password and confirm. The password is not stored. A wrong password does not close the account. Leaving the screen before you confirm does not send the request.
When the app confirms, the account is closed immediately: the profile disappears and the session ends. Deletion of files, facial verification and messages sent from this account continues afterwards and can take time. A receipt stays in the app for 30 days. If the response does not arrive, that does not prove the account is still open or that cleanup has finished. Do not reinstall or create another account to check. Signing in again does not restore a closed profile.
What happens to the data
When closure is confirmed, the account can no longer be used. Name, description, displayed photos, members and location are no longer shown. That does not mean every file and every backup copy has already been erased.
Afterwards, the service handles the files, facial verification and the content of messages sent from this account. Messages written by other people and external screenshots are not erased. A neutral closed-account marker may remain in the history.
Retention and deletion
Closing an account, deleting data and cancelling a subscription are different processes. Deletion does not mean instant physical erasure of every copy. Retained data needs an applicable purpose and legal basis; simply having a conversation, photo or report does not justify keeping the entire profile forever.
In Brazil, where applicable, the six-month obligation to keep application access records runs from each covered access, not from the deletion request. It does not authorize keeping all conversations or photos. Preserving information does not, by itself, authorize disclosure to others.
You may request information about the categories retained and the criteria applicable to your request. Specific legal restrictions may limit details of a case, particularly other people's information. The deadline to respond to a request is not necessarily the deadline to erase each category.
When the purpose ends and no other retention basis applies, data must be deleted or effectively anonymized where appropriate. Exceptionally retained data must not keep the profile active or be repurposed for marketing.
| Category | Purpose and duration |
|---|---|
| Profile, members, photos and facial verification | Data needed to provide the service while in use. On closure, it must be deleted unless a specific retention basis applies; sensitive information needs separate consideration. |
| Access records | For the applicable statutory period from each event; additional preservation requires its own basis. |
| Incidents and protection of rights | Only information needed to assess incidents, defend rights or comply with a valid requirement, for the period justified by that purpose. A report is not automatic proof of a crime. |
| Purchases and support | Minimum records for financial obligations, disputes and evidence of handling requests, for the periods applicable to each purpose. |
| Abuse prevention | Necessary and proportionate minimum information, with a basis and review; this does not authorize unlimited or permanent retention. |
| Backups | Copies may remain until the applicable retention cycle expires. They are not active profiles and must not be used to return deleted data to normal use. |
Subscriptions and payments
Deleting an account, cancelling renewal and receiving a refund are distinct actions. Check subscription status in the store or channel where you purchased it. If the app directs you to manage it yourself, follow those instructions; do not assume renewal is cancelled without confirmation.
A pending request may not prevent the next charge. Purchases without renewal have no renewal to cancel. Questions about credits, permanent purchases, restoration or refunds should be addressed to support and the purchase channel, subject to your legal rights. Deletion is not an automatic refund request.
Questions about progress
The in-app receipt shows whether cleanup is still running, whether access is already closed, whether a record remains under an obligation already on file, whether a step needs support, or whether charges may continue until the store confirms cancellation. Do not send your password or the receipt secret to this contact.
The lookup on the device lasts 30 days. After that, or if you change devices and the receipt is gone, use the contact below. This page does not offer lookup by email. A new registration does not restore history and remains subject to eligibility rules.
Contact and rights
For questions or requests about your data, write to contato@cnttnhs.com. You do not need to create an account, keep a subscription or log in to start a request.
Provide a reply address, the minimum information needed to identify the account, and whether your request concerns the whole account, your own data in a shared profile or lost access. Giving a reason for leaving is optional. Do not send passwords, access codes, selfies, full identity documents or conversations in your first message.
The link opens your email application: your request is sent only when you send the message. Proportionate verification of identity or authority to act may be needed through a secure channel. Knowing an email address does not authorize deleting someone else's account. If you have lost access to the registered address, explain this for assessment.
Frequently asked questions
Does uninstalling the app delete my account?
No. Use the deletion option or the contact on this page.
I only registered. Can I delete my account?
Yes. You do not need to like, chat or upload photos to request deletion. Lack of activity does not remove specific retention obligations where applicable.
Does everything disappear immediately?
No. On confirmation the account is closed and the profile disappears. Files, facial verification and sent messages continue to be handled afterwards. Backup copies and external screenshots may remain longer. See retention below.
Can I change my mind?
You can cancel before confirming submission. After closure, do not rely on recovery of the profile or data.
I am banned or have lost access. What now?
A banned account cannot be deleted with the in-app button. You can start a request through the external contact. A ban does not remove privacy rights; support may verify your identity.
Someone else deleted our shared account. Can I recover it?
Contact us about your data and rights. Recovery is not guaranteed and support does not automatically transfer ownership to another member.
Can I report after deletion or request preservation of evidence?
Yes. Contact us without attaching sensitive content initially. Explain the need for preservation. You do not need to keep the account active, but erased data may no longer be available.
I have no account, but my image was used.
You can request a review through the external contact without creating a profile.
Why might data be retained?
For an applicable obligation or a specific permitted and necessary purpose. This does not mean you committed an offence. A report does not justify keeping all data forever.
My request involves another country or a representative.
Explain the circumstances to support. Authority to act and applicable law will be assessed; your chosen language does not reduce your rights.
Does my subscription end automatically?
Do not assume cancellation. Check confirmation through the purchase channel and follow management instructions.
Can I request a refund?
Contact the purchase channel or support. Deletion does not automatically request a refund or remove statutory rights.
Why can I not receive details of retention?
Specific legal restrictions or protected third-party data may apply. You may request clarification and challenge limitations through applicable channels.
I lost a confirmation or changed devices.
The receipt stays in the app for 30 days. If it disappears or that period ends, use the contact on this page. You do not need another account, and signing in again does not restore a closed profile.
Do conversations disappear from other people’s devices?
Deletion addresses data controlled by the service. It does not automatically remove messages written by others or external screenshots.
Can I create a new account after deleting mine?
Yes. The new registration creates a new profile without restoring previous history, and remains subject to eligibility and ban rules.
I forgot my password or lost access to the account email. What should I do?
Use the access recovery available in the app. If that is not possible, write to the contact on this page: support will carry out proportionate identity verification. You do not need to create another account.